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Traveling by air should be accessible and comfortable for everyone. Lufthansa understands that some passengers may need additional help before, during, or after their flight. Whether you require mobility support, medical clearance, or guidance through the airport, Lufthansa special assistance services are designed to make your journey smooth and stress-free.
If you are wondering how to request special assistance on Lufthansa flight, this comprehensive guide will walk you through everything you need to know — from booking to arrival at your destination. You will also learn about Lufthansa wheelchair assistance, disability support services, medical assistance procedures, and help available for elderly travelers.
Lufthansa offers a wide range of passenger support services to accommodate different needs. These services are available for travelers with reduced mobility, temporary injuries, sensory impairments, medical conditions, and age-related challenges.
Lufthansa passenger assistance includes:
Wheelchair support at the airport
Assistance boarding and deplaning
Support during connections
Help for visually or hearing-impaired passengers
Medical assistance arrangements
Special seating accommodations
Support for elderly passengers
Traveling with medical devices
The airline complies with international aviation accessibility regulations to ensure equal access to air travel.
You can request Lufthansa disability support if you:
Have limited mobility
Use a wheelchair or walking aid
Have a temporary injury (e.g., broken leg)
Have a visual or hearing impairment
Require medical oxygen
Have cognitive or developmental disabilities
Are traveling as an elderly passenger needing assistance
Need support during long layovers
Even if your condition is temporary, you are eligible for Lufthansa medical assistance or mobility support.
Understanding the correct procedure ensures your assistance is arranged properly. Below is the step-by-step guide for the Lufthansa wheelchair assistance request process and other support services.
The easiest way to request assistance is at the time of booking. When booking your ticket:
Select the option for special assistance.
Choose the type of help required (wheelchair, medical, etc.).
Provide details about your condition.
Submit any relevant medical information if requested.
Booking assistance in advance ensures the airline has enough time to coordinate airport services.
If you already booked your flight and forgot to request support, you can still arrange Lufthansa special assistance later.
Steps include:
Log in to your booking through the airline’s “My Bookings” section.
Select “Add Special Assistance.”
Choose the appropriate service.
Confirm your request.
It is recommended to make the request at least 48 hours before departure.
Lufthansa wheelchair assistance is one of the most commonly requested services. The airline provides three main types of mobility support:
Assistance to/from the aircraft
Assistance through the airport terminal
Assistance up to your seat onboard
When making your request, specify your mobility level:
Can walk short distances
Cannot climb stairs
Completely immobile
Providing accurate information helps the ground staff prepare suitable equipment.
Passengers with certain medical conditions may need medical clearance before flying. Lufthansa medical assistance includes support for:
Oxygen requirements
Stretcher services
Recent surgeries
Heart conditions
Advanced pregnancy cases
Contagious conditions
For medical clearance for air travel, you may need to submit a medical information form completed by your doctor. This ensures your condition is stable for flight.
The review process can take several days, so apply well in advance.
Lufthansa special assistance for disabled passengers includes tailored support for travelers with physical or cognitive disabilities.
Services include:
Priority boarding
Escort to connecting flights
Safety briefings adapted to individual needs
Assistance with carry-on items
Help navigating large airports
The airline staff is trained to provide respectful and dignified support throughout your journey.
Once you arrive at the airport, Lufthansa passenger assistance continues.
Dedicated counters may be available.
Staff will confirm your assistance request.
Mobility devices will be tagged properly.
Passengers with disabilities may receive priority lanes. Security staff are trained to handle medical devices and mobility aids.
You may be invited to board early to settle comfortably in your seat.
Cabin crew members are trained to assist passengers who requested special help.
They can:
Assist with storing mobility aids
Help reaching overhead compartments
Provide verbal safety instructions
Assist to and from the lavatory (within safety guidelines)
However, crew members cannot provide medical care, administer injections, or assist with eating or personal hygiene.
If you use a wheelchair or mobility aid:
Manual wheelchairs are transported free of charge.
Electric wheelchairs require battery information.
Lithium batteries must meet safety regulations.
You can use your own wheelchair until the boarding gate in most cases.
If you require medical devices:
Portable oxygen concentrators (approved models only)
CPAP machines
Insulin pumps
Nebulizers
You must inform Lufthansa in advance and carry necessary documentation.
Elderly travelers often require extra support, even without medical conditions. Lufthansa assistance for elderly passengers may include:
Escort through airport procedures
Help with luggage
Early boarding
Transfer assistance between gates
Family members can also coordinate support during booking.
If you have a connecting flight:
Staff will guide you between gates.
Assistance is coordinated between partner airlines.
Extra connection time is recommended.
Always inform the airline if your itinerary includes tight connections.
International travel may involve additional considerations:
Different airport layouts
Customs procedures
Varying security regulations
Lufthansa works with airport authorities worldwide to maintain consistent support standards.
To ensure a seamless journey:
Request assistance at least 48 hours before departure.
Arrive at the airport early.
Carry medical documentation.
Inform staff about any changes in your condition.
Confirm assistance before boarding.
You may need Lufthansa medical clearance for air travel if:
You recently had surgery.
You require onboard oxygen.
You have a serious cardiac condition.
You are in late-stage pregnancy.
You have a contagious illness.
Submit required medical forms early to avoid travel delays.
It is important to understand service limitations:
No in-flight personal care.
No medication administration.
No lifting passengers physically.
No continuous medical supervision.
If you need such support, you may need to travel with a personal caregiver.
Before departure:
Double-check your assistance request.
Pack medications in carry-on luggage.
Label mobility aids clearly.
Keep emergency contacts accessible.
Preparation reduces stress and ensures smoother coordination.
Lufthansa is committed to inclusive travel experiences. The airline continuously trains staff and improves facilities to support passengers requiring assistance.
From booking to arrival, Lufthansa special assistance services aim to provide comfort, safety, and dignity.
It is recommended to request assistance at least 48 hours before departure to ensure proper arrangements.
Yes, wheelchair and mobility assistance services are typically provided free of charge.
Yes, if you require onboard oxygen or specific medical equipment, Lufthansa medical clearance for air travel may be necessary.
Yes, Lufthansa assistance for elderly passengers includes escort support through the airport upon request.
Yes, passengers can travel with personal mobility devices. Inform the airline in advance about battery type and dimensions if it is electric.
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