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Air travel should be accessible, comfortable, and inclusive for everyone. Emirates is known for delivering high standards of service, and that commitment extends to passengers who require additional support. Whether you need help navigating the airport, boarding the aircraft, traveling with medical equipment, or receiving mobility assistance, Emirates special assistance services are designed to provide a smooth and stress-free journey.
If you are wondering how to request special assistance on Emirates flight, this comprehensive guide will walk you through the entire process. From the Emirates wheelchair assistance online request system to understanding the Emirates medical information form process, you’ll find everything you need to prepare for a comfortable trip.
Emirates special assistance covers a wide range of support options for passengers with disabilities, reduced mobility, medical conditions, or age-related challenges.
Services typically include:
Emirates wheelchair service
Emirates airport assistance at departure and arrival
Boarding and deplaning support
Emirates disability support for visible and non-visible conditions
Emirates medical assistance for passengers requiring medical clearance
Assistance during connecting flights
Emirates support for senior citizens
The airline works closely with airports worldwide to ensure consistent support across its global network.
Emirates disability support is available to passengers who:
Have reduced mobility
Use manual or electric wheelchairs
Have temporary injuries such as fractures
Have hearing or visual impairments
Have cognitive or developmental conditions
Require medical devices during travel
Need additional help due to age
Even if your mobility issue is temporary, you are eligible to request support.
Understanding how to request special assistance on Emirates flight ensures that arrangements are made properly before your departure.
Below is a detailed step-by-step guide.
The simplest way to arrange Emirates special assistance is during the booking process.
When reserving your ticket:
Indicate that you require special assistance.
Select the appropriate support category.
Provide detailed information about your needs.
Confirm the request before completing payment.
Providing accurate details ensures airport teams are fully prepared.
If you have already booked your flight, you can still arrange assistance afterward.
The Emirates wheelchair assistance online request process involves:
Accessing your booking through the “Manage Booking” section.
Selecting the special services option.
Choosing your required assistance type.
Submitting your request.
It is recommended to make requests at least 48 hours before departure to guarantee availability.
The Emirates wheelchair service is categorized according to mobility levels.
Passengers may request:
Assistance for long walking distances within the airport
Help climbing stairs
Full support to and from their aircraft seat
Clearly specifying your mobility limitations ensures the correct service is arranged.
Emirates assistance for passengers with reduced mobility ensures that travelers maintain independence and dignity throughout their journey.
Support includes:
Dedicated check-in counters where available
Priority security screening
Early boarding
Escort between gates for connecting flights
Help with carry-on luggage
Arriving at the airport earlier than usual allows sufficient time for assistance coordination.
On the day of travel:
Arrive at the airport early.
Proceed to the special assistance desk if available.
Inform check-in staff about your assistance request.
Emirates airport assistance typically includes help with check-in, security screening, and boarding.
You may also be offered priority lanes at certain airports.
Passengers who request Emirates special assistance are often invited to board before general boarding begins. This provides extra time to settle comfortably.
Onboard, cabin crew can:
Assist with storing mobility aids
Provide safety briefings tailored to individual needs
Help access overhead compartments
Offer support using onboard wheelchairs (on wide-body aircraft)
However, crew members cannot:
Administer medication
Provide medical treatment
Assist with eating
Lift passengers
If you require personal care during the flight, you should travel with a companion.
Emirates medical assistance is available for passengers with health conditions that may require additional evaluation before flying.
Situations that may require medical review include:
Recent surgeries
Serious heart or lung conditions
Oxygen dependency
Late-stage pregnancy
Contagious illnesses
The Emirates medical information form process allows the airline’s medical team to determine whether a passenger is fit to travel.
If medical clearance is required:
Obtain the necessary medical form.
Have your doctor complete the relevant sections.
Submit the form for review well before departure.
Approval times may vary depending on the complexity of your condition. Early submission reduces the risk of travel disruption.
Passengers who require medical equipment must notify the airline during booking.
Common approved items include:
CPAP machines
Portable oxygen concentrators (approved models)
Insulin pumps
Nebulizers
Battery-operated devices must comply with aviation safety standards. Always carry prescriptions and supporting medical documents in your hand luggage.
Emirates wheelchair service allows passengers to travel with personal mobility aids.
Important considerations:
Manual wheelchairs are transported free of charge.
Electric wheelchairs require battery type information.
Lithium batteries must meet international safety regulations.
In many cases, you can use your own wheelchair until you reach the aircraft door.
Emirates support for senior citizens ensures elderly travelers receive appropriate care and guidance.
Services may include:
Escort through airport procedures
Assistance with carry-on luggage
Early boarding
Help during layovers
Family members can request these services during booking.
If your journey involves connecting flights:
Inform Emirates in advance.
Allow sufficient transfer time between flights.
Assistance will be coordinated at both arrival and departure gates.
This helps ensure smooth transitions between terminals.
While Emirates disability support is comprehensive, certain services are not provided:
No in-flight medical supervision
No administration of medication
No lifting of passengers
No personal hygiene assistance
Passengers requiring such care must travel with a companion.
To ensure a smooth journey:
Request assistance at least 48 hours before departure.
Confirm your request prior to travel.
Arrive early at the airport.
Carry all medical documentation.
Inform staff immediately if your condition changes.
Preparation minimizes delays and ensures proper service coordination.
Emirates operates globally, and assistance standards are maintained across most airports. However:
Airport layouts may differ.
Immigration procedures may require additional time.
Local regulations may vary slightly.
Allow extra time when traveling internationally.
Emirates continuously improves its accessibility standards and invests in staff training. The airline strives to provide inclusive travel experiences for passengers of all abilities.
From the moment you book until you arrive at your destination, Emirates special assistance services are designed to promote comfort, dignity, and safety.
You should request assistance at least 48 hours before departure to ensure proper coordination.
Yes, Emirates wheelchair service and airport assistance are generally provided free of charge.
Medical clearance may be required for certain conditions such as oxygen use, recent surgery, or serious health issues.
Yes, Emirates support for senior citizens includes airport escort services upon request.
Yes, personal mobility aids are accepted. Inform the airline in advance, especially for battery-powered devices.
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