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Traveling by air should be accessible, comfortable, and safe for every passenger. ANA All Nippon Airways is known for its high service standards and commitment to passenger care. For travelers who need additional support due to mobility challenges, medical conditions, disabilities, or age-related concerns, ANA special assistance services are designed to ensure a smooth journey from departure to arrival.
If you are searching for how to request special assistance on ANA flight, this comprehensive guide explains everything you need to know. From understanding the ANA wheelchair assistance booking process to learning about ANA medical information form submission requirements, this article provides detailed steps, helpful travel advice, and answers to common questions.
ANA special assistance covers a broad range of services that support passengers who require additional help at the airport or onboard. These services are coordinated between ANA staff and airport service teams to ensure safety, dignity, and convenience.
Support options typically include:
ANA wheelchair service
ANA airport assistance at departure and arrival
Priority boarding arrangements
ANA disability support for visible and non-visible conditions
ANA medical assistance for passengers requiring health clearance
ANA elderly traveler assistance guide services
Support during connecting flights
By arranging services in advance, passengers can travel with confidence and peace of mind.
ANA disability support is available to passengers who:
Have reduced mobility
Use manual or electric wheelchairs
Have temporary injuries (fractures, surgeries, sprains)
Experience hearing or visual impairments
Have developmental or cognitive conditions
Require medical equipment during travel
Need assistance due to advanced age
Even if your mobility limitation is temporary, you can request ANA special assistance to ensure a comfortable experience.
Understanding how to request special assistance on ANA flight early in your travel planning is essential. Some services require advance notice to allow proper coordination with airport authorities.
Below is a step-by-step explanation.
The easiest way to arrange ANA special assistance is at the time of booking your ticket.
During booking:
Select the option indicating special assistance needs.
Specify the type of support required.
Provide accurate details about your mobility or medical condition.
Confirm the request before completing your reservation.
Adding your request during booking ensures it is attached to your ticket record.
If you have already purchased your ticket, you can still request support through the ANA reservation management system.
The ANA wheelchair assistance booking process after ticket purchase generally includes:
Accessing your booking through the airline’s “Manage Reservation” feature.
Selecting special service requests.
Choosing the appropriate assistance category.
Submitting your request for confirmation.
Passengers are encouraged to submit requests at least 48 hours before departure.
ANA wheelchair service is categorized based on the level of mobility support required. Selecting the correct category helps ensure that staff provide appropriate assistance.
Options typically include:
Assistance for long airport walking distances
Assistance for passengers unable to climb stairs
Full assistance to and from the aircraft seat
Clearly describing your needs ensures smooth coordination.
ANA assistance for passengers with reduced mobility ensures support at every stage of travel.
Services may include:
Dedicated check-in support
Escort through security screening
Early boarding privileges
Help transferring between connecting flights
Guidance through arrival procedures
Passengers are advised to arrive at the airport earlier than standard check-in times to allow sufficient coordination.
ANA airport assistance begins as soon as you arrive at the airport.
Upon arrival:
Inform check-in staff that you have requested assistance.
Staff will verify and coordinate your support.
You may be escorted through security and to your departure gate.
ANA airport assistance ensures passengers move through airport procedures without unnecessary stress.
Passengers receiving ANA special assistance are typically invited to board before general boarding begins. Early boarding allows additional time to settle comfortably.
Onboard support may include:
Assistance storing mobility devices
Support transferring to onboard wheelchairs (on selected aircraft)
Personalized safety briefings
Assistance accessing overhead compartments
However, cabin crew cannot:
Administer medication
Provide medical injections
Assist with personal hygiene
Physically lift passengers
Travelers who require personal care during the flight should arrange to travel with a companion.
ANA medical assistance is available for passengers whose medical condition requires review before travel.
Situations that may require evaluation include:
Recent surgeries
Severe respiratory conditions
Heart conditions
Use of supplemental oxygen
Advanced pregnancy
Infectious diseases
In these cases, ANA medical information form submission may be required.
ANA medical information form submission ensures that passengers are medically fit to travel safely.
The process generally includes:
Completing the medical information form.
Having the form signed by a licensed physician.
Submitting the form within the required timeframe before departure.
Approval times vary, so early submission is strongly recommended. Carry copies of medical documents during travel.
Passengers requiring medical equipment should notify ANA in advance.
Permitted equipment may include:
CPAP devices
Portable oxygen concentrators (approved models)
Insulin pumps
Nebulizers
Battery-operated devices must comply with aviation regulations. Spare batteries should be packed according to airline safety standards.
ANA wheelchair service allows passengers to travel with their own mobility aids.
Key considerations include:
Manual wheelchairs are usually transported without additional fees.
Electric wheelchairs require advance notification with battery details.
Lithium batteries must comply with aviation safety rules.
Passengers may use personal wheelchairs up to the aircraft door in many cases.
The ANA elderly traveler assistance guide ensures senior passengers feel supported throughout their journey.
Services may include:
Escort through check-in and security
Boarding assistance
Support during transfers
Arrival escort service
Family members booking travel for elderly passengers can arrange these services in advance.
If your itinerary includes connections:
Ensure adequate transfer time.
Confirm assistance for all flight segments.
Inform transfer staff immediately upon arrival.
ANA assistance for passengers with reduced mobility extends to connecting airports where coordination is possible.
While ANA disability support is comprehensive, certain services are not provided.
ANA does not offer:
Continuous medical supervision
Administration of medication
Personal hygiene care
Physical lifting of passengers
Passengers requiring these services should travel with a caregiver.
ANA operates domestic and international routes. When traveling internationally:
Airport facilities may vary by country.
Immigration procedures may require extra time.
Transit regulations differ between airports.
Allow extra time to ensure smooth transitions.
To maximize comfort:
Submit assistance requests at least 48 hours in advance.
Confirm arrangements one day before departure.
Arrive early at the airport.
Carry all medical documentation.
Inform staff of any changes in your condition.
Preparation reduces travel stress significantly.
ANA continuously enhances its service standards to ensure inclusivity and accessibility. Staff receive training to assist passengers with various needs professionally and respectfully.
By understanding the ANA wheelchair assistance booking process and completing ANA medical information form submission when required, passengers can enjoy a comfortable and dignified journey.
It is recommended to request assistance at least 48 hours before departure.
Yes, wheelchair and airport assistance services are generally provided without additional charges.
Medical documentation may be required for certain conditions, such as recent surgery or oxygen use.
Yes, ANA elderly traveler assistance guide services are available for senior passengers traveling independently.
Yes, personal mobility aids are accepted, but electric wheelchairs require advance notice and battery details.
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