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Flying should be a comfortable and stress-free experience for everyone. Whether you're traveling with limited mobility, recovering from a medical procedure, or simply need extra support at the airport, Lion Air offers special assistance services to help eligible passengers throughout their journey. The key to receiving the right assistance is planning ahead and informing the airline of your requirements before your flight.
Lion Air provides special assistance to passengers who require additional support due to a disability, medical condition, or reduced mobility. These services are designed to make air travel more accessible while ensuring compliance with aviation safety standards.
Passengers who may benefit from special assistance include:
Travelers with limited mobility
Passengers who use wheelchairs or other mobility devices
Individuals with visual or hearing impairments
Elderly passengers requiring airport guidance
Travelers carrying approved medical equipment
Passengers recovering from illness or surgery
Notifying Lion Air in advance allows airport staff to prepare the necessary equipment and arrange appropriate assistance.
The easiest way to arrange support is to notify the airline as early as possible. Whether you are booking a new ticket or have already confirmed your reservation, Lion Air provides options to add your assistance request.
If you're making a new reservation, indicate your special assistance needs during the booking process whenever the option is available. Provide accurate information about the type of support you require, such as wheelchair service or assistance with boarding.
Adding your request while booking helps the airline make arrangements before your travel date.
If you've already purchased your ticket, you can still request assistance by contacting Lion Air or managing your reservation before departure. Have the following information ready:
Booking reference number
Flight details
Description of the assistance required
Details of any mobility aids or medical equipment you will be traveling with
Whenever possible, submit your request at least 48 hours before your scheduled departure to allow sufficient time for coordination.
Wheelchair assistance is one of the most commonly requested services offered by airlines. Lion Air provides different levels of support depending on the passenger's mobility.
Your assistance request may fall into one of the following categories:
Ramp Assistance (WCHR): For passengers who can walk short distances but require a wheelchair within the airport.
Stair Assistance (WCHS): For travelers who cannot climb stairs but can walk a short distance inside the aircraft.
Cabin Assistance (WCHC): For passengers who require continuous wheelchair assistance and cannot walk independently.
Choosing the correct category helps airport staff provide appropriate support throughout your journey.
Passengers who request special assistance can receive help during several stages of their trip, including:
Check-in procedures
Moving through the airport terminal
Security screening
Boarding the aircraft
Transferring to an onboard aisle chair if necessary
Disembarking after landing
Reaching baggage claim or the airport exit
Although airport staff assist with mobility on the ground, cabin crew are responsible for ensuring passenger safety during the flight.
If you plan to travel with your own wheelchair, mobility scooter, or walking aid, inform Lion Air before your departure.
The airline may ask for information such as:
Type of mobility device
Overall dimensions
Weight
Battery type for powered wheelchairs or scooters
Battery-powered mobility equipment must meet aviation safety regulations, so providing these details in advance helps prevent delays at check-in.
Passengers with certain medical conditions may require additional clearance before flying. Depending on your situation, Lion Air may request medical documentation confirming that you are fit to travel.
Medical clearance may be required for passengers who:
Recently underwent surgery
Have serious heart or respiratory conditions
Need supplemental oxygen during travel
Require specialized medical equipment onboard
Have health conditions that could worsen during the flight
If documentation is needed, your healthcare provider may be asked to complete a medical certificate or provide a fitness-to-fly statement.
Lion Air aims to make air travel accessible for passengers with various disabilities by offering support throughout the airport and onboard experience.
Available assistance may include:
Escort service through airport facilities
Help locating departure gates
Boarding assistance
Individual safety briefings
Guidance to assigned seating
Depending on airport facilities, assistance may include:
Written communication from airline staff
Visual boarding announcements
Personalized safety instructions when necessary
Passengers should notify the airline in advance to ensure appropriate arrangements are available.
Older passengers who require additional assistance can also request airport support. Services may include guidance through check-in, security screening, boarding, and arrival procedures.
However, special assistance does not include personal care services such as administering medication, feeding, or continuous medical supervision. Travelers requiring this level of care should arrange for a companion.
For safety reasons, passengers receiving special assistance may not be assigned certain seats, including emergency exit rows.
Depending on your mobility needs, the airline may allocate seats that provide easier access to the aisle or allow for safer boarding and disembarkation. Requesting assistance early increases the likelihood of receiving suitable seating arrangements.
To ensure a hassle-free journey, keep these recommendations in mind:
Notify Lion Air about your assistance needs as early as possible.
Arrive at the airport well before the recommended check-in time.
Carry all required medical documents in your hand luggage.
Clearly label mobility devices with your contact information.
Confirm your assistance request one day before departure.
Inform airport staff immediately if your travel requirements change.
Good preparation can significantly improve your overall travel experience.
Yes. If you've already booked your ticket, you can contact Lion Air or manage your reservation to add a special assistance request before your departure.
It is recommended to request wheelchair assistance at least 48 hours before your flight to allow the airline enough time to make the necessary arrangements.
Some medical conditions may require documentation confirming that you are fit to travel. Contact Lion Air in advance if you are unsure whether medical clearance is necessary.
Yes. Manual and powered wheelchairs are generally accepted, provided they meet airline safety requirements. Inform the airline in advance and provide details about your mobility device.
Requesting special assistance on Lion Air is a straightforward process that can make your journey more comfortable and accessible. Whether you need wheelchair support, help navigating the airport, assistance due to a disability, or accommodations for a medical condition, notifying the airline in advance allows the necessary arrangements to be made.
By planning ahead, providing accurate information, and arriving at the airport early, you can enjoy a smoother travel experience from check-in to arrival. Taking these simple steps helps ensure that your journey with Lion Air is safe, convenient, and tailored to your individual needs.
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