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Air travel should be safe, inclusive, and accessible for everyone. If you or a companion requires additional help due to mobility limitations, a disability, or a medical condition, understanding the process ahead of time can make your journey smoother and less stressful. LATAM Airlines special assistance services are designed to support passengers at every stage of travel, from booking to arrival.
LATAM Airlines operates across South America and international destinations, following aviation accessibility regulations in the countries it serves. The airline works with airport authorities to provide assistance to passengers with reduced mobility or specific medical needs.
Travelers may request:
Wheelchair and mobility assistance
Boarding and deplaning support
Help for visual or hearing impairments
Assistance for developmental or cognitive disabilities
Medical device transport
Portable oxygen concentrator approval
Service animal accommodations
Support for temporary injuries
Understanding your options allows you to request appropriate services in advance.
One of the most requested services is LATAM wheelchair service. This assistance can be arranged for departure, connections, and arrival airports.
Wheelchair services may include:
Escort from check-in to the gate
Help through security screening
Transportation between connecting flights
Boarding and deplaning support
Escort to baggage claim
Passengers may choose different assistance levels depending on their mobility. For example:
Able to walk short distances but need help navigating long corridors
Unable to climb stairs
Fully immobile and require complete assistance
Providing accurate details during booking helps ensure appropriate support.
Passengers requiring LATAM disability assistance may receive support for:
Mobility impairments
Visual disabilities
Hearing impairments
Autism spectrum conditions
Cognitive or intellectual disabilities
Airline staff are trained to provide accessible safety briefings and priority boarding when necessary. Assistance is offered respectfully and discreetly to ensure passenger comfort.
Travelers with health conditions may need LATAM medical support. This can include:
Approval to travel with medical devices
Authorization for portable oxygen concentrators
Seating adjustments due to medical needs
Additional time for boarding
Assistance with medical equipment transport
In some cases, documentation is required under LATAM medical clearance requirements, particularly if:
A passenger recently had surgery
Oxygen is required during the flight
There is a contagious condition
The passenger cannot remain seated upright
Advance communication prevents last-minute complications.
If you’re wondering how to request special assistance on LATAM Airlines, follow these steps carefully.
When booking your flight:
Enter passenger information accurately.
Select the special assistance or accessibility option.
Choose the required service (wheelchair, medical, or disability support).
Confirm your request before completing the reservation.
Submitting a LATAM wheelchair assistance request online during booking is the most efficient method.
If assistance was not added initially:
Log into your reservation through the airline’s website.
Access the manage booking section.
Add special assistance details.
Save the updated information.
You may also contact LATAM customer service to ensure your request is recorded properly.
It is recommended to confirm your request at least 48 hours prior to departure. This ensures coordination with airport staff and availability of equipment.
Arrive early—at least two hours for domestic flights and three hours for international departures. Inform the check-in agent that you requested assistance.
Airport staff will coordinate escort services if needed.
Passengers using mobility aids may request alternative screening procedures. Medical devices are screened carefully while respecting privacy.
Priority boarding is usually offered to travelers requiring additional time. If boarding involves stairs, lift vehicles may be arranged.
Cabin crew members may:
Assist with storing mobility aids
Provide safety instructions in accessible formats
Support aisle chair use
However, they cannot provide personal medical care, administer medication, or assist with eating.
The LATAM disability travel policy ensures compliance with accessibility regulations. Key principles include:
Equal access to air travel
Non-discrimination protections
Free transport of mobility devices
Assistance coordination between airline and airport
Understanding this policy empowers passengers to advocate for their rights.
Passengers may travel with:
Manual wheelchairs
Electric wheelchairs
Mobility scooters
Walkers and crutches
Mobility devices are typically transported free of charge. Battery-powered devices must meet safety regulations. Always remove detachable parts and clearly label equipment.
Passengers traveling with medical equipment should:
Ensure devices meet aviation safety standards
Bring sufficient battery life for the journey
Notify the airline in advance
Compliance with LATAM medical clearance requirements ensures safe travel.
Accessible seating may include:
Seats with movable armrests
Bulkhead seating
Seating near companions
Additional space when medically necessary
While seating availability varies by aircraft type, accommodations are made when required by law.
Passengers traveling with service animals must:
Provide necessary documentation
Ensure the animal is trained for specific tasks
Maintain control of the animal at all times
Advance notification helps facilitate smooth processing.
For itineraries with layovers:
Confirm assistance for each flight segment
Allow sufficient transfer time
Inform airport staff upon arrival
Coordination ensures continuous support across airports.
If traveling internationally:
Verify entry requirements for medical equipment
Check accessibility standards at destination airports
Confirm documentation requirements
Accessibility procedures may differ by country.
Passengers recovering from:
Broken bones
Recent surgeries
Sprains
May request short-term assistance. Safety and comfort should always be prioritized.
LATAM airport assistance services may include:
Check-in guidance
Security escort
Gate transfers
Boarding and arrival support
Advance notice ensures appropriate staffing and equipment availability.
Waiting until airport arrival to request help
Forgetting to confirm return-flight services
Not bringing required medical documentation
Underestimating arrival time
Failing to check battery compliance
Avoiding these errors helps ensure a smoother journey.
Request assistance during booking.
Confirm 48 hours before departure.
Arrive early at the airport.
Keep medications in carry-on luggage.
Label mobility aids clearly.
Carry medical documentation if needed.
Preparation greatly reduces travel stress.
If assistance is not provided appropriately:
Speak with airport staff immediately.
Request a supervisor if necessary.
Document any issues for follow-up.
Passengers are protected under accessibility regulations in the regions served by LATAM.
Understanding how to request special assistance on LATAM Airlines ensures a safe and comfortable journey. Whether you need LATAM wheelchair service, disability accommodations, or medical approval, early planning is essential.
By following the LATAM disability travel policy, submitting a LATAM wheelchair assistance request online, and confirming LATAM airport assistance services in advance, you can travel with greater confidence.
Accessible travel removes barriers and promotes equal opportunities for all passengers. With proper preparation and communication, your journey can be smooth, respectful, and stress-free.
It is recommended to notify LATAM at least 48 hours before departure to ensure proper arrangements.
Yes, mobility and wheelchair assistance are generally provided without additional charges.
Medical documentation may be required depending on your condition, especially if oxygen or specialized equipment is needed.
Yes, personal mobility devices are transported free of charge, subject to safety regulations.
You may request help at the airport, but availability may be limited. Advance notice is strongly recommended.
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