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If you are asking, “Why can’t I check in on Icelandair?”, the problem is often caused by timing, incorrect booking details, a technical issue, or a requirement that means you need to complete check-in at the airport.
Icelandair currently states that online check-in is available 24 hours before departure for all destinations. To start, you normally need your last name and either your booking reference or ticket number.
If your Icelandair online check-in is not working, do not immediately assume that your ticket is invalid. Try the troubleshooting steps below, then use the airport check-in options if the online system still does not work.
Icelandair's online check-in opens 24 hours before your scheduled departure. If you are trying to check in earlier, the system may simply not be available yet.
This is one of the first things to check when Icelandair check-in is unavailable.
For example, if your flight leaves at 6:00 PM tomorrow, online check-in should become available around 6:00 PM today.
Icelandair's check-in page asks for:
Your last name
Your booking reference or ticket number
The airline gives examples of booking references and ticket numbers on its check-in page.
Make sure the information you enter matches your reservation.
There are several possible reasons your Icelandair flight check-in may not work.
The most common explanation is that you are attempting to check in more than 24 hours before departure.
Icelandair says online check-in is available 24 hours before departure for all destinations.
What to do: Wait until the 24-hour check-in window opens and try again.
A small typing mistake can prevent the reservation from being located.
Check that:
Your booking reference is correct.
Your last name is entered correctly.
You have not accidentally added spaces or characters.
You are using the Icelandair booking reference rather than a reference from another travel website.
If you booked through a travel agency or another booking service, check your confirmation email for the airline's booking details.
The check-in system uses your reservation information to find your flight. If the surname does not match the booking, the system may not retrieve the reservation.
Try entering the surname exactly as it appears on your booking confirmation.
If you recently changed your name or your reservation contains a spelling issue, contacting Icelandair or your booking provider may be necessary.
Sometimes Icelandair online check-in not working is simply a temporary technical issue.
You can try:
Refreshing the check-in page.
Closing and reopening your browser.
Using a different browser.
Trying a private/incognito browser window.
Switching between Wi-Fi and mobile data.
Updating or restarting the Icelandair mobile app.
Trying again after a short period.
Icelandair also provides check-in through its mobile app, where passengers can check in and access their boarding pass.
Not every check-in situation can necessarily be completed entirely online.
If the website does not allow you to complete the process or issue a boarding pass, the practical solution is to use the airport check-in desk or an available self-service kiosk.
Icelandair lists airport counter check-in and self-service check-in as alternatives to online check-in.
If there has been a schedule change or another change affecting your reservation, the online check-in process may not behave as expected.
Check your flight information before repeatedly attempting check-in. Icelandair provides a flight-status tool for checking current flight information.
If your itinerary has changed, follow the instructions provided by Icelandair or contact the airline if the reservation needs attention.
A reservation and a completed ticket are not necessarily the same thing. If there is an unresolved payment or ticketing issue, check-in may not proceed normally.
Review your booking confirmation and payment information. If you are unsure whether your ticket has been issued, contact Icelandair or the travel agency that made the booking.
If you receive an Icelandair check-in error, work through these steps in order.
Calculate whether you are actually inside the 24-hour online check-in window.
If not, there is nothing to fix yet. Try again once check-in opens.
Enter your:
Last name
Booking reference or ticket number
Carefully compare the information with your booking confirmation.
A temporary browser problem can sometimes cause the check-in page to fail.
Try another browser or device and make sure your internet connection is stable.
Icelandair's mobile app supports check-in and allows passengers to download their boarding pass.
If the website is giving you trouble, the app can be a useful alternative.
Look up your flight before heading to the airport. This helps confirm that the flight information in your booking is still current.
If online check-in continues to fail, do not keep trying indefinitely as your departure time approaches.
Icelandair offers airport check-in options, including staffed counters and self-service facilities at certain airports.
Bring your passport or other required travel documents and your booking information.
Completing online check-in and receiving a boarding pass are normally connected, but a technical or document-related issue can prevent the boarding pass from being generated.
Icelandair says passengers who complete online check-in can receive their Icelandair boarding pass by email, download and print it, or add it to Apple Wallet or Google Wallet.
If you cannot obtain the digital boarding pass, use the airport check-in process. The important thing is to resolve the issue before the applicable airport and boarding deadlines.
Yes. Icelandair lists airport-counter check-in as an alternative to online check-in.
If Icelandair online check-in fails, arriving at the airport with enough time for check-in, baggage, security and any document checks is the safest approach.
Do not wait until the last few minutes before departure to solve an unresolved check-in problem.
Icelandair provides self-service check-in facilities at certain airports. Its online check-in information specifically identifies self-service facilities at Keflavík, Billund and Copenhagen for check-in and baggage processes.
Availability can depend on the airport and your itinerary, so follow the instructions displayed at the airport.
If you successfully complete online check-in and have checked baggage, you still need to drop off the baggage.
Icelandair says passengers with checked baggage should go to the check-in desk and show their boarding pass. At Keflavík, Billund and Copenhagen, self-service facilities are available for baggage drop-off, with passengers using a kiosk to check in and print baggage tags.
If you only have permitted carry-on baggage and have completed online check-in, Icelandair says you can proceed toward the gate.
If your Icelandair check in is unavailable, use this quick checklist:
Confirm that your flight departs within 24 hours.
Verify your last name.
Verify your booking reference or ticket number.
Check your flight status.
Try another browser or device.
Switch between Wi-Fi and mobile data.
Try the Icelandair mobile app.
Check whether your itinerary has changed.
Contact Icelandair or your booking provider if your ticket information appears incorrect.
If online check-in still fails, check in at the airport.
If your flight is approaching and you still cannot complete check-in, going to the airport is usually more useful than repeatedly refreshing the website.
Bring:
Passport or required travel documents
Booking confirmation
Ticket or booking reference
Any required visa or entry documents
Your phone with the Icelandair app or booking information, if available
Icelandair's pre-flight information emphasizes having your travel documents ready before departure.
The most common reason is that online check-in has not opened yet. Icelandair says online check-in is available 24 hours before departure for all destinations. Incorrect booking information or a temporary technical problem can also prevent online check-in.
First confirm that you are within the 24-hour check-in window and that your last name and booking reference or ticket number are correct. Then try another browser, device or the Icelandair app.
Try the website again, use the Icelandair app, and verify your flight information. If you still cannot check in, use Icelandair's airport check-in facilities and allow enough time for the process.
Yes. Icelandair says its app supports check-in and boarding-pass access. After online check-in, the boarding pass can also be received by email or added to Apple Wallet or Google Wallet.
Yes. Icelandair lists airport-counter check-in and self-service check-in as alternative ways to check in.
Online check-in does not eliminate the need to drop off checked baggage. Icelandair advises passengers with checked baggage to go through the appropriate baggage/check-in process at the airport.
It can be a reason to investigate further if your itinerary no longer matches the original booking. Check your current flight status and reservation details before attempting check-in again.
Icelandair's online check-in page asks for your last name and your booking reference or ticket number.
If you are wondering “why can’t I check in on Icelandair?”, start with the basics: make sure you are within the 24-hour online check-in period and enter the correct last name and booking reference or ticket number.
If the information is correct but Icelandair online check-in is not working, try another browser, device or the Icelandair app. Check your flight status as well, particularly if your itinerary has recently changed.
Most importantly, do not let an online check-in error turn into an airport-time problem. Icelandair provides airport check-in and self-service options, so if the digital process continues to fail, arrive prepared with your travel documents and booking information and complete the process at the airport.
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